Return policy
To initiate the return process, please contact us at the following address: [email protected].
- Provide your order number;
- Specify the number(s) of the item(s) you wish to return;
- Attach photos of all items to be returned.
Conditions for order returns:
- The return request must be submitted within a maximum of 30 days following the delivery date.
- Products must be returned in their original packaging and in the same condition as when received. They must not have been used, modified, installed, or damaged in any way.
- The refund guarantee does not apply to clearance items or special orders.
- Once the returned items are received and the above conditions verified, the refund will be processed after deducting applicable fees.
- No return request will be accepted without photos attesting to the condition of the items.
- Your order must be returned in its entirety. All items of the received order must be returned. No partial refund will be made for flooring products or pallet orders.
Return fees:
For flooring orders, a restocking fee of 20% of the pre-tax item price, as well as shipping costs associated with the return, will be deducted from the total refund amount. The pickup and transport of the order will be organized by L’Artisan du plancher and its service providers. A quote for the fees will be provided at the time of estimating the return cost.
